What Does A Premise Technician Do?

What Does A Premise Technician Do?

Before you become a premises technician, you will have to pass a premises technician written test.

After you pass the written tests, you will be scheduled to take the Premises technician Asssessment test, which is an interview process with the local area managers.

It is the premises technician's job to install AT&T U-verse. Aside from installing, it is also the tech's job to educate the customer on how to use the U-verse features and functionality. They will have to verify that all the connections are working properly and the customer is satisfied before leaving the job site.

Premises technician's will also have to do customer service for unhappy customers or customers that are having a bad experience with their connection or service. The premises technician will need to be able to handle customer complaints and handle them in a very professional manner.

What is the schedule like?

For west coast technician's they are currently working 8am-4pm for day shift and 11am-7:30pm for swing.

But be ready for overtime since AT&T is expanding and business is doing very well.

What is the pay like?

The pay is something that you will have to negotiate with the HR hiring manager. Once you get the call, make sure to communicate with the HR hiring manager your qualifications and let them know that you are tech savvy. Tell them that you know your way around a computer and setting up routers, so you can be considered for the higher starting pay.

Best of luck!

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